Customer Testimonials
I had an oil change and tire rotation done and was made aware of filters that should be replaced. I've been coming to Burtness for service for awhile now and trust the work they do and the advice they give. The whole service staff I have had conversations with at one time or another and am extremely happy with their knowledge and professionalism I won't go anywhere else for service work on my vehicles.
All the employees involved in the sale of my new vehicle were all excellent to work with. All professionals. If you’re looking to buy a vehicle stop in and see salesman Dan Powers. He’ll make sure you get the vehicle you’re looking for.
Good communication from my service provider on what work and costs needed to be completed.
Very knowledgeable quick friendly easy to work with, helpful and so on. Excellent service and customer needs. Definitely customer satisfaction up and above.
Burtness Dealership was very good with assisting me on purchasing my desired vehicle by providing great customer service and prompt followup.
They are always awsome. We haven't gone anywhere else for 20 years. We love Burtness
I brought my Blazer in for an oil change and they discovered a crack in the radiator. It was under warranty and James ordered it and called when it arrived. I was given a loaner while it was being replaced. Thank you for discovering the problem before it became a problem!
Jared made the whole car buying process easy! I gave him my parameters and he was able to find exactly what I was looking for in my next new to me vehicle.
Very easy to work with from test drive to purchase. Sales staff very knowledgable about vehicle app services.
They are always prompt and courteous and do a great job in the service department.
We have been very satisfied with our service and interactions with Burtness. Thank you we always enjoy catching up with the staff, Dan in service and Tracy and the girls in the office. ??
Burtness is the only place I service my car at. Bought my car new there also. Always great service!
I came in for an oil change. Waited an hour and a half. That's ridiculous for just an oil change. I've never had to wait that long.
Staff was courteous and helpful, I was in and out in no time! Great service
Courteous people. Service was on time. I was informed about what was done to my car and thanked for coming in. Burtness is an outstanding organization.
I worked and scheduled with Cass. She was excellent in helping me. Everyone was very helpful and professional.
Great customer service!!! You can tell it’s family owned and the employees are treated like family! Never had a bad experience with them and will continue to purchase vehicles from them. My family has been going here for 30+ years, top notch operation!
Pretty smooth, straightforward, was asked before any additional changes were done. Small nitpick in that my oil level did not seem to update in my vehicle.
I was made aware of what needed to be done and the work was completed as told.
Nice to be able to go there as it is close to work, all the staff are pleasant and courteous and work is done in a timely manner, overall a very good experience
They did a wonderful job They were great at getting the job done at a timely manner and I would recommend any one to go there ??
As always top of the line associates and managers Friendly helpful Timely manner and taught me how to use my gm points
Very professional and courteous as always On time and timely completion of service Professional as always
Always pleasant experience Trust their service. Helpful. !!!!!!!! ! ! ! ! ! ' !
Quality product, exceptional service and friendly staff. They always go above and beyond and treat us with respect.
Excellent experience all around! We're thrilled that our car is fixed. Thanks for your friendly, helpful, knowledgeable service!
Burtness is the only place to go when you are in need of a new vehicle. Top notch folks who treat you wonderfully. Thanks to the whole group. You always do a great job for us. Much appreciated.
Problem was diagnosed, parts ordered and fixed two days later. Awesome I'll return here for repairs
Oil change and inside filter was bad, service notified me and asked if I would like it changed first. Very happy with end result
Very helpful in getting a tow truck. Disappointed they didn't have any coupons or Senior Citizen discount
Great experience from the moment I reached out. Very friendly, very easy to work with, and took care of me during the whole process. I highly recommend Burtness Chevrolet.
Great job on the work. Very friendly and helpful staff, kept me informed about the work being performed.
Fast, friendly, high quality of work. Great touch to wash and clean vehicle. Very professional staff.
Anna did a wonderful job finding the right vehicle to meet our needs. It is always a pleasure to work with Anna. Mark was very professional, efficient and friendly. We had a great experience at Burtness!
Everyone was so nice and helpful. They knew what we wanted and we got what we wanted.
Fuzzy was the salesman that helped me. He was very friendly, helpful, knowledgeable and professional.
Excellent buying experience,helpful and worth the trip for our new vehicle! Will definitely recommend and return
Always very good service with Jared Jared always goes above and beyond and always stays in touch
Burtness always takes good care of me and my vehicle. Easy in and easy out!
Wife took it in so not sure Wife took it in and called me with problems I wasn't there
Very nice and prompt service appointment That's it Very nice dealership for location and location
Very pleasant Nice people, good work, very prompt, nice waiting room. All and all a very great place to take your truck.
Prompt professional service, use of a loaner car, and great customer service. We are happy.
On time, courteous, and very friendly I love how they wash my care afterwards, that alone deserves 5 stars
Professional and prompt Was in and out quickly and they was excellent at letting me know what was happening
Very good experience.. knowledgeable easy to work with in and out in good time I love how James went over everything in the car
Very helpful No pressure relaxing Service person explained everything well.billingwas easy Sorry but no more words that it
First time buyer at Burtness. Great experience & very well organized !! Made things easy and simple.
They said I had a slight oil leak but it wasn't bad enough to do something, my truck should not leak oil at all I would think
Very honest and trustworthy dealer with excellent communication. Whenever I have a question they are quick with a response
My sales rep Scott was great Mike Townsend was awesome as well if one didn't know the answer they always found it out
Let them do therr wrk which is normally good wrk. Talked with a salesman, Jamie. He showed me 2 vehicles while I was there, im thinking of a second vehicle. Told him what I was thinking, gave me some good ideas.
Very friendly staff always thier to greet you with a smile very helpful Service team dose a grest job on getting vehicle in an out an welling to go above an be on
This dealer makes the difference with great service! Everyone is very nice! I wouldn’t go anywhere else.
Told them not to wash my car because it just got out of the shop from getting painted and what do you know they washed it trying to mess a 7000 paint job up
Salesman was great, Dealer is great. Salesman was great, did everything I needed. Including letting me use his truck when we added some accessories. It's an overall great dealer.
Will be glad when regular door is fixed. Always feel comfortable with Burtness being an older handicapped woman. Feel very
They explained exactly what they needed to do and how it affected my car. Very prompt service. Thanks for the car wash. It's the little touches like that, that matter to a handicapped person.
All was fine and went as expected. When vehicle was done we paid and were given the paperwork. No one went through paperwork with my wife or said there were any issue. Then, when she gave them to me there was a red picture of front end and said needs alignment. It would be nice if the folks would have mentioned and explained the issues and maybe even made an appointment to do alignment.
Orfordville Dealership - when setting up appointment with service dept, he stated cost would be $100. Had to call back on day of service to verify my first oil change was free. -shuttle driver in the morning was great - Shuttle driver in afternoon arrived at front door, barely spoke to me, handed me papers and walked away . -found my front license plate was bent on left side all the way forward see attached pic after bending back ..
Anna was Friendly, experienced, patient, knowledgeable, kind, communicative, personable, outgoing, and accessible. We will be going back to her in the future as well as my in-laws
All sevice issues were resolved efficiently. Service appointment was completed quickly. Staff was courteous and knowledgeable.
Excellent and professional Attention to detail and appropriately priced Reliable, honest, affordable and courteous Cool
Excellent and professional Attention to detail and appropriately priced Reliable, honest, affordable and courteous Cool
My entire experience from the time I first entered the dealership, talking to the salesperson, James Lee, to test driving a Traverse and being explained the new technology to closing the deal was a pleasurable experience. I highly recommend checking Burtness Chevrolet.
Had oil change tires rotated wheel center cap fell off one had two caps tight this has happened to two of my vehicles
Easy to work with. Made the whole process seamless. All appointments were on time and fast.
Easy and convenient,and didn't have to wait very long. Love the free car wash and comfy chairs in waiting room.
My vehicle purchase was a pleasant experience. Professional and accommodating. I will be a return customer if or when I am in the market for a new vehicle.
Anna was very diligent on getting me a car She always contacted me and kept in touch
Awesome service as always. Ten star quality across the board. Thorough in everything they do when they service my vehicle
Took longer than I thought it would. Took longer than I expected compared to previous oil changes.
Very well pleased with everyone at this dealership. A week or 10days earlier we traded my truck off at a Madison dealership. Burtness outshined that dealership by miles. Burtness will definitely be our first contact for our next vehicle purchase!
No thanks on the comments I don't feel like I should have to make more of a comment since I gave an excellent feedback
Very satisfying. Will definitely keep my business. I also have no problem referring Burtness Chevrolet to other potential buyers or inquiries on service.
The sales team is very laid back and not pushy when looking at vehicles on the lot. They are very helpful in finding the correct financing that works for you. The service department is top notch! I go in with the confidence of knowing my vehicle will be fixed correctly the first time. The pricing is reasonable and the parts are all GM Certified.
Routine maintenance plus trip check. Also spoke about more work. Good communication. Work got done in a timely fashion??
I called in and got the appt when I wanted and was helped promptly when I got there. Even resurfacing the floor wasn't a problem.
All of the guys were very nice and helpful. They even had my son smiling.
The maintenance shop was friendly and took care of my car Very good experience Excellent
Easy service, good communication and reliable The service was smooth and easy. There was communication throughout the process and they were very reliable.
The name of the Service Advisor was Cass H. And, it was not I who dealt with him as I was ill that day. My sister Julie was kind enough to bring my Trac over for me.
So happy went for oil change and they found something on our car that needed repair under warranty. They fixed it in the engine under warranty. So grateful. Thank you so much.
I honestly cannot say enough good about my experience at Burtness Chevrolet. I live in Montana and found a truck there that fit my needs perfectly. Jared and everyone else were always one step ahead on everything. There's was never any push to buy something I didn't want. I have purchased hundreds upon hundreds of vehicles in my life and I can't ever remember being more pleased. i Will purchase more from this place in the future. Highly recommended.
The key fob needed a new battery. He replaced the battery at that moment. Burtness does not charge for this service . Budweiser charged me . Just another reason not to go to Budweiser
Everything was GREAT Everything went well. Very nice facilities and great personnel. I like all the items/things they check for
Everything was great. Everything was great. Everything was great. Everything was great. Everything was great.
Dropped off my car and husband picked it up at the end of the day so I didn't deal with anyone
Very accommodating and quick Mark was very nice, accommodating, friendly, and helpful. He made me feel comfortable and welcome, and I never felt awkward or out of place.
Oil/filter/tire rotation went great!! Nothing else to say Great service!!! Throughly satisfied!!!! Done done done
Everyone there at Burtness are very cordial and nolligable. Super friendly people. They have answers to my questions.
I was so impressed with Burtness in orfordville. James Lee was great to work with and the process was so smooth and easy. I am extremely happy with my new car! Everyone there was friendly and knowledgeable and made my car buying experience a very pleasant one. I will be recommending them!!
incredible experience - Jared, Mark, the entire welcoming team. I can't ever see myself buying from another dealer. Burtness for life!
Always friendly and reliable. Trustworthy Will never take our vehicles any where else. Love having a care to use while ours is being serviced.
Everyone was friendly and very knowledgeable. I like that they did a multi-point vehicle inspection on my van.
The communication at this dealership was great. They explain everything in great detail. Easy to schedule as well
My experience has most always been great with the work by the technicians at Burtness.
Very smooth buying process. Absolutely no pressure to buy a vehicle. I worked with Jared D. and he was awesome to work with. I feel he went well above and beyond to get me a truck. I will definitely be back when it’s time to look for a new vehicle.
Overall my experience was great. Much quicker than I expected. The only drawback was my loan ended up shorting the Minnesota dmv and I had to go to them myself to pay the rest they were owed and found out that I was required to get new plates. I had been driving illegally from the time I bought the new vehicle because Minnesota does not allow the plates to be transferred. Scott and Mark were both very professional and easy to work with.
Everything they said they would do they did. Went smooth The service and the loaner truck was great